Phone: +254 757 479 673
Whatsapp: +254 757 479 764
info@pkmotorseaelectro.com
Racecourse Road, Nairobi Racekan Commerical Center,
01100 Serving East Africa
Frequently Asked Questions!
We specialize in automotive electrical components, including starters, alternators, and their
components. In addition, we also offer a range of bulbs and other automotive accessories to meet
your vehicle’s needs.
Who are your products designed for?
Our products are tailored for a diverse clientele that includes car owners, professional mechanics,
wholesalers, and auto spare parts shops. Whether you’re a DIY enthusiast or a professional, we’ve got you covered.
What payment methods can I use?
We accept bank payments through a hassle-free process designed to keep your transaction secure and straightforward. This ensures you can complete your purchase without any unnecessary
complications.
Do you offer installation or technical support?
Yes, we provide both installation guidance and technical support. Our team is available via
WhatsApp, WeChat, and through the website messenger to assist you before, during, and after your
purchase.
Which shipping methods do you provide?
We offer both flight and road delivery services. Our shipments are handled by reliable partners
like G4S and public transporters, ensuring efficient and timely delivery whether you’re ordering
locally or internationally.
What is your returns policy?
We require that all returned items be in the same condition as delivered. Returns are accepted
within 7 days of purchase. Unfortunately, returns cannot be processed after this period, so we encourage you to inspect your order upon delivery.
Do your products have a warranty?
Warranty terms vary based on the specific product due to the nature of electrical components.
Generally, warranty coverage is provided if the item fails under normal usage conditions. Be sure to check the product details or contact our support team for precise information regarding warranty terms on your purchase.
How can I find the right component for my vehicle?
We offer dedicated product selection guidance to help you choose the correct starter, alternator,
or bulb for your vehicle. If you’re unsure which part best suits your needs, our knowledgeable staff
can advise you based on your vehicle’s make and model.